What happens if my Absolute Pure Water cooler needs additional service?
Many issues can be fixed with a quick call to Absolute Pure Water customer service department at 888-416-8705. And, if the challenge is the result of failing part within the first 2-3yrs, it’s often covered by the manufacturer warranty. However, if you need the assistance of a professional technician to take care of your cooler maintenance or on-site repair we can help you arrange a time for visit to your home or office for a nominal fee. Visit our Shop to learn more about our Service Call option.
What forms of payment does Absolute Pure Water accept?
For additional information or special consideration, contact Absolute Pure Water Support at 888-416-8705.
*Rates are subject to availability and subject to change at any time. Contact Support for additional information.
How do I get started? Do you have questions left?
Visit our Shop online, or call Absolute Pure Water at 888-416-8705 (toll-free).
Or visit our Support Page for additional information.
Please don't hesitate to ask questions, we are always ready and willing to help.
Since this is bottle-free, should I expect my water utility costs to go up?
On average, most municipalities bill out around 1 cent per every 3-4 gallons of water consumed/used. Using those numbers, if you were to replace your city/community provided water with the equivalency of 25 gallons of fresh, drinkable (potable) water per month using a new Absolute Pure Water cooler, or even replacing five 5-gallon bottles you might be consuming with another bottled water cooler system with Absolute Pure Water, your municipal water bill would go approximately 6.5 to 8.5 cents per month; a mere, $1.02 -$1.10 annually. So, the answer is yes, but that’s a nominal fee in return for the added benefit of the convenience of having clean, fresh water at your fingertips without the hassle of waiting on deliveries or swapping out 40-45 lb bottles yourself when you run out.
Plus, remember!… You’re going to be saving in the long run when you subtract the cost of bottled water you were buying previously, delivery costs, and cooler rental costs. And, let’s not forget the positive environmental impact you’re going to make by replacing all of those plastic bottles that aren’t always recycled!
How do we change filters and service our bottle-free water cooler?
Replacing a filter is as easy as changing a light bulb-it twists right into the bracket near the water source or on the back of the machine.
If I order today, when will I receive my Absolute Pure Water cooler?
We ship orders within 2 business days; depending upon where you live (within the 48 contiguous states). Shipping is free via ground-service through UPS or Fedx, and will typically arrive within 3-5 business days barring special circumstances, or close to major holidays where shipping traffic can be at its peak.
What if my Absolute Pure Water cooler is damaged during shipping?
Absolute Pure Water packages the water coolers and accessories with extreme care to prevent this from happening. And, even though our bottleless or tankless water coolers are rarely ever damaged during shipping, we know it is possible, on the rare occasion, something might happen during shipping to cause damage. Therefore, we encourage you to unpack and look over your equipment within the first day of delivery.
If there is a damage to the unit, you will want to contact customer support as soon as possible. We will, in turn, contact the shipping carrier to file a claim. The shipping carrier (ex: UPS or FedEx) will pick up the water cooler from your home or place of work where it was originally delivered and inspect for damages to note in their reports. Absolute Pure Water Support will immediately then send a replacement unit to you.
What is the warranty on the Absolute Pure Water cooler?
Absolute Pure Water will directly warranty the bottleless (bottle-free or tankless) water cooler for 60 days upon receipt. If we determine that your Absolute Pure Water cooler is defective, we will ship you another water cooler unit. The manufacturer provides a warranty for 2 years on all parts; including system, and for 3 years on the cooling compressor itself.
How is Absolute Pure Water filtered-water different from bottled water?
Filtered tap water, or municipally-delivered water filtered through a bottle-free cooler preserves the high water quality standards set by your local water source while eliminating any remaining impurities. It costs a fraction of the price of bottled water, reduces plastic waste and an environmental footprint, and stays fresh and delicious at the push of a button!
How often does the filter need to be changed on our Absolute Pure Water cooler?
Although a filter can last up to a year, Absolute Pure Water best use recommendations encourage you to change the filter every six to eight months. Overtime, sediment can build up inside the filter cartridge and the carbon within can lose its potency and its ability to effectively dissolve contaminants.
Life is busy, so we make maintenance easier on you! Absolute Pure Water Support will send you a friendly e-mail reminder or give you a quick phone call to let you know when it’s time to replace that filter. You can purchase online, or give our friendly Support Team a call at 888-416-8705.
What filters are included with our Absolute Pure Water cooler order?
Included with each water cooler order is a NSF-certified sediment and carbon filtration system. This filter removes chlorine, sediment, and volatile organic compounds (VOCs) from your drinking water. This system is recommended to be used only with potable (drinking) water. For an additional fee, you can purchase a reverse osmosis system. See our Shop for a full line of products and product specifications.
Can you install the Absolute Pure Water cooler for us?
We understand some situations require the aid of a professional, so for an additional fee (approximately $199), we can schedule a professional technician to come to your home or office area to install your cooler.*
*Some restrictions apply. Available in most locations across the 48 contiguous states. Call for additional questions or to discuss your specific needs.
What about a water source for the water cooler unit?
Most of the time, we can get water sourced from a sink within the same room, and you can complete the setup in about 45 minutes for a brand new install; more quickly if you’re replacing an existing bottleless system with a new Absolute Pure Water water cooler. But, your bottle-free water cooler system can be located from as little as 10 feet from your water source to up to several hundred feet away; even located in another room from the water source. Every situation is different and unique. So, if you would like the assistance of a professional technician to handle the installation of your new unit you can schedule to have a trained and certified Absolute Pure Water installation partner deployed to your home or office.
Will this installation take all day to complete?
Not at all, a typical installation takes about 45 minutes to an hour for first time installation and much less if you’re just replacing an existing bottle-free system with a new Absolute Pure Water model.
What if we have never installed something like this?
At Absolute Pure Water, we believe in the simplicity of the product and your ability to install your new water cooler, maintain its sanitation, and replace its filters with ease. We provide excellent instructions and we can “walk you through” the process over the phone if you have any specific questions or concerns. However, we also understand every situation is different, and therefore, we offer the option of having one of our trained and certified Absolute Pure Water installation partners deployed to your home or office to handle the installation for you.
How is the cooler installed?
With our Do-It-Yourself kit, installation is a snap. There is no need to refit any pipes or divert your main water line. And, our quick start guide is included with every new Absolute Pure Water cooler purchase. We can also provide an easy-to-follow video demonstration for you. If you need just a little more help, our Absolute Pure Water Support is just a phone call away at 888-416-8705. We also understand every situation is different, and therefore, offer the option of having one of our trained and certified Absolute Pure Water installation partners deployed to your home or office to handle the installation for you.
Can I install this cooler myself?
Yes! Absolute Pure Water coolers include a self-installation kit with step-by-step quick start guide and instructions. And, if you need just a little more help, our Absolute Pure Water Support is just a phone call away at 888-416-8705. We also offer the option of having one of our trained and certified Absolute Pure Water installation partners deployed to your home or office to handle the installation for you.